One Harmony 会員規約


Handling of One Harmony Membership Information

Okura Nikko Hotel Management Co., Ltd. (hereinafter referred to as “ONHM”) shall handle the personal information of One Harmony (hereinafter referred to as “OHM”) Program Members as follows.

1.Management of Personal Information

In operating the OHM system, with recognition of the importance of the personal information submitted by Members, ONHM shall treat such personal information with the utmost care, and safeguard such information under a strict computerized security system.

2.Shared Use

ONHM may use the personal information submitted by members for the purpose of recording lodging history, inclusion in membership cards, issuance of membership cards, provision of hotel accommodations, food and beverage services and wedding services, provision of other services closely related to hotel usage, giving notices about promotional plans and questionnaires including those of the partner companies, product development, OHM program management, and all other activities related thereto.

(1) Shared Data Items: Membership number, name, date of birth, gender, address, telephone number, fax number, e-mail address, place of employment (company name, department, title, address, telephone number, fax number, e-mail address), types of membership cards, lodging history, reservation history, communication history, point records, types of airline mileage program (aka FFP), FFP membership number, FFP tier, preference for smoking or nonsmoking room, taste, memorial days such as wedding anniversary, etc.

(2) Scope of Data Users: ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM, a part of group hotels in alliance with ONHM, a part of restaurants operated by Okura Enterprise Co., Ltd. or Continental Foods Co., Ltd., restaurants operated by Hotel Okura Tokyo Co., Ltd., Hotel Okura Co., Ltd., Hotel Okura Group companies (*1), JAL Group airline companies (*2), and JAL Card Inc.

*1 Hotel Okura Group companies are Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd..
*2 JAL Group Airlines are Japan Airlines Co., Ltd., Japan Transocean Air Co., Ltd., JAL Express Co., Ltd., J-AIR Co., Ltd., Japan Air Commuter Co., Ltd. and Ryukyu Air Commuter Co., Ltd.

(3) Administrator : ONHM

3.Provision of personal information to third parties

ONHM shall not provide Member's personal information to any third party except when there is the prior consent of a Member or a prescription in the Terms and Conditions herein and related rules and regulations, or it is required pursuant to applicable laws.


Members' requests for changes to or deletions of their own registered personal information or other inquiries shall be dealt with in a swift and appropriate manner within reasonable bounds upon personal enquiry by a Member.

OHM Office
0120-80-3789 (Toll free within Japan) or +81-(0)3-3224-6617(9:30 - 18:00JST, Monday through Friday excluding national holidays, and year-end and New Year holiday period)


Revised on April 1st, 2013
Revised on October 1st, 2015

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