Privacy Policy


Policy on Protection of Personal Information

Basic Policy Concerning Information Security and the Protection of Personal Information of Okura Nikko Hotel Management Co., Ltd. (hereinafter referred to as “ONHM”).

Given the importance of information security and the protection of personal information in the advanced information and communications society, ONHM shall endeavor to appropriately manage and protect information in its possession in accordance with the policy stated hereunder.

1. Compliance with Laws and Regulations, etc.

ONHM shall comply with policies, guidelines, etc. prescribed in laws and regulations and by administrative organs.

2. Establishment of a Management System

A management system shall be established within ONHM and the division of responsibilities shall be clarified.

3. Compliance with Internal Policies, Rules, Guidelines, etc.

ONHM shall formulate and comply with internal policies, rules, guidelines, etc.

4. Implementation of Safety Measures

ONHM shall implement safety measures, and take preventative measures against unauthorized access to information, and the loss, damage, falsification, leaks, etc. of information.

5. Implementation of Training and Educational Activities

ONHM shall promote training and educational activities for employees with an aim to enhance their knowledge and awareness of information management so that information is managed appropriately through thorough familiarization with the said subject.

6. Coordination with Subcontractors

If work relating to information management is subcontracted to other companies, then ONHM shall select a party with adequate experience and capabilities, shall prescribe matters concerning the duty of confidentiality in relevant agreements and shall ensure that information is managed appropriately.

7. Operational Improvement Initiatives

ONHM shall regularly check whether information is being appropriately managed, and shall continuously exercise initiatives to improve operations.

8. Measures Upon Occurrence of Accidents

If accidents occur, ONHM shall minimize damage and swiftly publish necessary information, and take appropriate measures, including measures to prevent recurrence thereof.

9. Clarification of Inquiries Desk

ONHM shall establish an inquiry desk in order to respond swiftly in good faith, to inquiries, complaints and requests from customers.

10. Publication of this Policy

ONHM shall widely publish policies concerning information security and the protection of personal information, including this Policy by posting it on its website, etc.


Revised on April 1st, 2013
Revised on October 1st, 2015

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